Final Portfolio Reflection

I will begin this reflection with my career and educational goals as well as my future ambitions. My career goal is to have a job in the IT field helping customers and solving technical problems alone and in a team environment. I plan on working in the greater Madison area. My education is off to a great start with my second semester in a row with a 3.5 GPA or higher. I am going to continue classes at Waukesha County Technical College (WCTC) and I should graduate with an Associate’s Degree in the field of Computer Networking. I chose Networking because I have very good troubleshooting skills. I believe these are necessary in the Networking field. Also networking caught my eye because it is a more specialized career and it is in high demand. I pay great attention to detail and can handle complex tasks very well, so I thought Networking would be a great fit for me. I will be A+ certified before Fall 2010.Then , after completing corresponding classes, I will achieve my CCNA and Network+ certifications. I should be able to accomplish this all because while I am taking the relevant class I can be studying for theses exams as well. I hope to have employment in the IT field within 3 months.

I think technical support fits in with every IT job. It will definitely fit in with mine. It is always necessary to assist customers, or users within a company, with their technical issues. Knowing how to talk with people, using help desk software, and making sure the customer or user is happy with your service is just as important as the ability to fix technical problems. People use computers and people fix computers. It will always be important to know how to communicate with people about technical issues whether they are a novice end user or your supervisor in the Networking department.

My own personal support skills are strong. I used to work as a Service Technician at a heating and cooling company. I would enter into customers’ homes and maintain or fix critical equipment. I learned very quickly my own style of customer service and received many compliments about the way I handled easy and difficult situations. I was able to simplify highly technical issues so that customers’ could understand why they needed to spend money to have me fix a problem or even replace entire heating or cooling units. Because of my background in heating and cooling I believe that it is not a very big transition into a different technical field such as Networking or Support. My Support skills have only improved and I look forward to aiding people with any issue that I’m able to help with.

Support is crucial to becoming an IT professional because no matter what people are involved. Peoples’ skills can range from beginners to experts and it is important to be a part of that team. It is important that you know your role in the IT team so you are able to aid and assist the beginners that need help with technical issues and assist and learn from those who are experts. Technology is an ever growing and ever changing world and I know I have what it takes to grow and adapt quickly to whatever comes my way.

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