User Needs Analysis

It is important to that we do a cost analysis for the 20 person executive team at ABC Corporation so that we can estimate the cost of implementing new technology. We not only look at the dollar amount of cost but also take into consideration productivity, training, and ease of use of the new technology. Let’s look at the chart for two different phones and carriers.

The devices themselves do not have many differences. They are both Blackberry’s and have the wide array of features that would aid the ABC company’s executives with their needs. The main difference is the touch screen compared to the QWERTY key board. The touch screen has a few glitches in it, mainly the virtual keyboard. We would not want the executives having trouble with the use of their devices as it would cut down on productivity. Since the executives have no previous experience with mobile technology it is important to have training sessions with each executive which will make the executives knowledgeable about the device but it would also cost money in lost time and sales for the executives to be on down time.  Both devices and service providers provide all the necessary applications such as e-mail, messaging, international calls and data, and security. A very big difference in the providers is the ability to have the devices multi task on the network. Verizon does not provide multitasking and AT&T does. This means that on AT&T’s network the executives will be able to be on a call with a client while accessing the company’s database for information about the customer or the customer’s needs. While looking at the price Verizon is more cost effective in the short term but the ability to multi task on AT&T’s network could increase productivity.

I recommend the Blackberry Curve 8520 for the device. This device has a full QWERTY keyboard and has an easy to use interface. It supports international calls and provides applications like E-mail, messaging, and many other productivity applications that are available. I also recommend implementing AT&T as the service provider. They may be a little more expensive but the convenience of multi tasking, in my opinion, is going to help the executives be more productive.

Product	Cost	Benefit
Blacberry Storm 2 (touch screen)	$99.99 with 2 year contract Training-20 people-5hours @ $70/hour. Touchscreen Not Always Reliable	Blackberry Enterprise Server Buy One Get One From Verizon International Capable Battery Life E-mail, Messaging, and Web Access Remote Shutdown/Password Protected
Verizon Wireless	239.98/ month for 450 min and Unlimited Messaging and E-mail Solutions That Include Blackberry Solutions.	Low Rate on Most International Calls Allows Access to E-mail, Messaging, Web Access Quality Customer Support Free Calls to Verizon Customers Unlimited Data Plans

Product	Cost	Benefit
Blackberry Curve 8520 (QWERTY Keyboard)	$99.99 With a 2 year Contract Training-20 people-5hours@$70/hour	Easy to Learn International Capable Battery Life E-mail, Web Access, Application Features Blackberry Enterprise Server
AT&T Wireless	299/month for 500 min and Unlimited Messaging, E-mail. Discount Rates on International calls.	Discount on International Calls Remote Shutdown.Password Protected Quality Customer Support Multi Task Devices Allows Access to All Available Applications Including E-mail

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